The TLO’s primary responsibilities include:

• administer public access functions;
• provide public information and materials designed to assist property owners in understanding the appraisal process, protest procedure, procedure for filing appraisal review board (ARB) comments, complaints and suggestions or request for limited binding arbitration;
• resolve disputes not involving a protest matter;
• process ARB complaints, comments and suggestions;
• present reports to the board of directors; and
• provide clerical assistance to the applicable appointing authority in processing applications and publicizing the availability of ARB positions.